Carers in Stockton-On-Tees will soon benefit from a new online hub, designed specifically to provide easy, 24/7 access to information, advice and local services to support them as they care for a loved one.

The Carers’ Hub, developed by Idox’s Open Objects, is a one-stop resource portal that delivers valuable support assets on a single platform for carers to access whenever needed. Providing an intuitive journey where users can register, explore support options and complete an online assessment of their needs, the Hub gives carers an alternative way to engage with their council and empowers them to seek the help they need.

The online self-assessment in particular – designed in collaboration with more than 50 local authorities across England – will ensure a holistic, carer-centric approach to understanding the potential impact that caring for a family member or friend has on individuals.

Stockton Borough Council’s investment in the Carers’ Hub is timely, with Chancellor Philip Hammond announcing in his 2017 Budget an additional £2 billion of funds for social care in England over the next three years to allow councils to “act now”.

The Council’s rollout of the platform also puts it at the forefront of engaging with and recognising carer needs – a key responsibility for all local authorities as part of the Care Act 2014 – and enables significant process efficiencies though channel shift.

Zoe Flood, Commissioning Officer for Business Development and Performance said:  “Stockton Council is delighted to be implementing the Carers’ Hub as a new channel of the Stockton Information Directory. The Hub allows Carers in Stockton to access more targeted information, advice and services, as well as being an important tool for professionals to support carers in their valuable role. Stockton Council is committed to improving services for Carers, and the Carers’ Hub is a key part of that improvement.”

Chris Evans, Health & Social Care Product Manager for Open Objects further explains: “We’ve been working with Stockton Council to deliver a solution that helps them to give carers more control by providing access to resources, without always having to go through an assessment first. Of course, where appropriate, online self-assessment is available, but by offering information earlier in the process, communities can self-serve to find the information they need, and choose how they interact with the local authority.”

For more information about the Carers’ Hub, visit:


<<Notes to Editors>>

  • The Care Act 2014 sets out local authorities’ duties in relation to assessing people’s needs and their eligibility for publicly funded care and support.
  • According to Carers UK, many carers do not live with the person for whom they care. The time spent by carers in arranging, managing and co-ordinating care can be significant. Digital and online services have the potential to improve carers' lives and those of the people they care for (October 2015).
  • Open Objects is at the forefront of helping local authorities meet their statutory duties to provide information, advice and guidance in Children and Families; Adult Social Care; and Special Educational Needs and Disabilities (Local Offer). They work with their customers to promote channel shift and to help local populations lead happier, healthier and more independent lives:; +44 (0)1223 422200.