Information, support services and activities for children and young people with special educational needs and disabilities (SEND) and their families.

Local authorities in England must publish a Local Offer website – a guide to all the services in their area for children and young people (aged 0-25) with SEND. We have partnered with over 70 councils to create and develop their Local Offers, leveraging information that already exists in each council’s directory to populate a specific channel on their website, publishing details of the Offer itself and the consultation process.

The Children and Families Act (2014) places a statutory duty on local authorities to publish a Local Offer. This online resource offers information about the services available to families, children and young people within the local area. Developed in consultation with parents, professionals and young people, the website is a vital resource offered by Family Information Service teams across the country.

Many of the SEND-related service providers required for the Local Offer (early years, schools, support and community groups) will already exist in the council’s directory, so can seamlessly populate a specific Local Offer website. Leveraging existing information drives efficient information management and provides a consistent and intuitive message for children, young people and their families.

The services available to a child or young person will depend on their specific needs and the local authority area provision. Our solution can categorise and format information in a way that helps parents, families and young people to find information easily and quickly.

The Local Offer is a live resource which can continue to be developed through ongoing engagement with parents/carers, children, young people, professionals and practitioners. 

In summary, our solution enables local authorities to:

  • Leverage existing directory information in the Local Offer
  • Integrate the Local Offer with existing council directories and websites
  • Create a distinct area of the council website – easily recognisable and accessible with tailored look and feel
  • Support tablet and smartphone use with mobile responsive capability
  • Offer interactive wellbeing tools for more targeted and personalised information and services
  • Easily update and maintain service information

Within the Local Offer website, we have also developed a number of digital tools, including the SEND Wheel, designed to help families navigate the site and arrive at tailored and personalised information quicker.

Some of our Local Offer Customers:
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Find all information and advice about SEN and disability services in Hackney quickly and easily in one place.

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Cornwall's Local Offer provides families with information to inform their choices about the support they receive.

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Croydon's Local Offer provides information and advice about services that children, young people and their families can expect from a range of local agencies.

Interested in finding out more?

Learn about our SEND Local Offer solution and contact us to find out how we can help you.

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